Your privacy is important to us. It is the policy of hawq to respect your privacy regarding any information we may collect from you across our website, info@hawqscore.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we are collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we will protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We do use third party companies to provide some parts of our service, so when you are making payments for example, you will need to give your payment details to our payment’s provider. Rest assured the people we work with are trusted by millions and have excellent safeguards themselves. We may also have to disclose your personal details if required by law.
If we do share your information with other organisations, we will have sharing protocols in place to ensure the organisation’s compliance with local data protection laws.

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information (i.e. in an anonymized form) regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

COOKIES

Our website may use “cookies” to enhance user experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them.

By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser). Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the website may not function properly or optimally.

Cookies are small encrypted text files that are stored on your device by a website. We use cookies to enhance your experience and to analyse our traffic. We do not store personal information in the cookies we create, but personal information that we store about you may be linked to the information stored in and obtained from cookies. To find out more about cookies, you can visit: www.allaboutcookies.org

Your rights

Your rights are as follows (noting that these rights do not apply in all circumstances):

The right of access (often called a ‘Subject Access Request’ (SAR)
The right to rectification (making sure your data is accurate)
The right to erasure (often called ‘right to be forgotten’)
The right to restrict processing
The right to object
The right to data portability

You can make these requests at any time by contacting us.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us, info@hawqscore.com

This policy is effective as of April 2020.

TERMS AND CONDITIONS

Last updated December 2022.

Please read these terms and conditions carefully before using the website. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

INTRODUCTION

In these terms and conditions ‘’the Company’’ means hawq at 52 Cornhill, London EC3 3PD. ‘’Client’’ means any person who has subscribed to a service provided by hawq. ‘’Studio’’ means any premises at which hawq provides a service. ‘’User’’ means any person who visits our website.

It is a condition of Membership that Clients agree to be bound by these terms and conditions. Compliance with these Terms and Conditions is to ensure maintenance of standards at our Studios and to enable Clients to get full enjoyment from their Membership.

These Terms and Conditions together with the Company’s Privacy Policy shall constitute the entire agreement between the Company and the User and or Client in relation to the use of the Company’s Website and the Company’s Studio.

These Terms and Conditions may be revoked, altered or added to from time to time by the Company, without prior notification to Clients. Any such variations will be updated on our website.

Any person who does not comply with these Terms and Conditions may be ejected from, or denied access to a Studio, or may have their Membership terminated by hawq. if the non-compliance is serious.

GENERAL

You agree to comply with our studio rules in force from time to time which you can see online or displayed in our studios. The rules relate to our opening hours, use of our facilities and your conduct.
You may not bring pets (other than guide dogs) onto the Studio premises.
We reserve the right to use any individual or group photographs or movie shots of you for press or promotional purposes. However, where reasonably possible, we will ask you to sign a use of image rights form to consent to this usage.
You must not consume any food or drink in a Studio that you have brought in from outside the Studio.
We reserve the right to show potential Clients and other individuals the Studio facilities while being used by Clients.
Clients are strictly forbidden to approach any Coach/Employees with any form of job offer in a related field of work during said Coach/Employees permanent employment with hawq.
CCTV Closed circuit cameras operate throughout the Studio (except in the changing areas). Any unlawful activity within the Studio may be reviewed for possible legal action.
Any marketing, educational or other materials of any nature whatsoever produced by the Company in connection with the Studio and which are made available to Clients at the Studio will at all times remain the property of the Company and will be subject to the Company’s copyright.
Our staff are not medically qualified so if you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a doctor first. You must complete a PARQ before when registering for a User Account on our Website.

MEMBERSHIP

Acceptance of an application for Membership at each Studio is at our absolute discretion (although we will exercise our discretion reasonably, and in compliance with applicable laws).
All Clients must sign up for a User Account and complete our Registration Form and submit to the Company via email or through our website and therein agree to these Terms and Conditions.
Clients must be at least 18 years of age.
If you are between the ages of 14 and 18, you must have a parent/guardian sign a consent form. Your parent/guardian must attend your first session after which you will be able to attend sessions without your parent/guardian present.
You warrant that the Personal Data which you are required to provide when you register as a Client is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Data by updating these details on your online account. All communications will be assumed to have been received by the Client to the last email / phone number notified to the Company.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

PAYMENTS, BOOKINGS AND CANCELLATIONS

Details of Services provided, and prices are available directly from the Client relations team at the Studio and will be such prices as determined by the Company from time to time.
Clients must book and pay for sessions before attendance.
Session credits can be purchased directly from Client relations team by phone or at the Studio or online via your Client login.
Session credits are valid from and including the date of purchase and are non-refundable.
Expiry means that on and from the expiry date, you will not be entitled to use an expired Credit to book a Service. You will not be entitled to receive any refund in relation to any expired Credits.

Session credits will expire:
Visitor 1st Session: 2 weeks from the date of purchase
Initial Consultation: 2 weeks from the date of purchase
1 Session: 1 month from the date of purchase
5 Sessions: 3 months from the date of purchase
10 Sessions: 6 months from the date of purchase
25 Sessions: 6 months from the date of purchase
50 Sessions: 12 months from the date of purchase
100 Sessions: 12 months from the date of purchase
In the event illness or pregnancy inhibits continuation (doctor’s certificate required) we will allow any remaining sessions to be transferred to another person of your choice or extended by a mutually agreed duration.
You are entitled to extend the expiry of any pack, on one occasion, for a period of 3 months at a fee of £50. This must be carried out within one month of the original pack expiry date.
Payments for sessions, memberships, gift certificates are non-refundable unless otherwise stated in the Terms and Conditions.
Where a Client has purchased a Session Credits online, they have a legal right under the Customer Contracts Regulations 2015 to cancel within 14 days of when the date of the purchase is confirmed (Cooling Off Period). To cancel within the Cooling Off Period the Client should contact the Client Relations Team directly.
All sessions cancelled within 24 hours of the start of the session will be charged (“late cancelled”).
Clients who do not attend sessions without informing the Studio within 24 hours of the start of the session will be charged in full for the session. This is deemed a “no show”.
hawq reserves the right to alter the trainer that you have requested should that trainer not be available. Only in the case where hawq cannot offer you your timeslot will the session be cancelled free of charge. hawq will attempt to inform you of any such changes in advance.
hawq reserves the right to cancel pre-booked sessions for Clients hawq deem to be holding prime booking times but cancel their sessions on a regular basis. Clients will be notified of this at least one week in advance of any changes.
You are entitled to receive due care and attention from all our Coaches and will be given every opportunity to receive the bookings and services you require.

HEALTH & SAFETY

You must complete an assessment with one of our Coaches before using any fitness facilities.
You are asked to arrive at the Studio five (5) minutes prior to any personal training or induction appointments.
You may not use the Studio facilities while under the influence of alcohol, narcotics, tranquilizers or any medication or other substance which may affect your ability to exercise safely.
You consent to being aware of your own health and physical condition and having knowledge that your participation in this program and fitness testing procedures may be injurious to your health and you are voluntarily participating in hawq exercise and nutrition programme. Having such knowledge, you thereby release hawq its representatives, agents, employees and successors from liability for accidental injury, illness or death which you may incur as a result of participating in the said programme. You hereby assume all risks connected therewith and consent to participate in said programme.
It is the Clients sole responsibility to notify the Studio before attending any session of any circumstance affecting their health which may be exacerbated by taking part in their booked session. This information may be added to the Clients programme notes.
Clients are advised not to undertake strenuous physical activity without first seeking medical advice if they have concerns over their physical condition and wellbeing.
Pre-natal Clients must provide the Studio with written consent from their Doctor to continue using the facilities.
Clients shall not use any Studio facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Clients and employees.
Prior to your initial assessment you will be shown the Studio fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore, it is the responsibility of each individual to follow the relevant instructions. Please note lifts will not be operational during an emergency evacuation.
Clients who suffer an accident or injury on the Company’s premises must report the accident or injury and the circumstances in which it occurred immediately following the accident or injury to a staff member at the studio.
You must use the main entrance to a Studio when entering or leaving that Studio.
Fire exits, which are clearly marked, are there in the interests of safety and you must not interfere with fire doors for any reason.
You must comply with any reasonable requests made by the members of staff in relation to matters of health and safety.

BEHAVIOUR & DRESS

You should conduct yourself in a well-mannered fashion when in or about a Studio, and in a manner that will not disturb or impair the use and enjoyment of that Studio by any other person.
We may terminate your hawq Membership (if applicable) and may refuse you entry into a Studio, or eject you from a Studio, if you commit a serious or repeated breach of these Terms and Conditions, your Membership contract (if applicable), or if you engage in any other serious misconduct.
Clients, visitors, and members of staff of a Studio should at all times display mutual respect for each other.
Complaints should be communicated privately to a member of the relevant Studio’s management, or in writing via email to the Client Relations Team or Studio Manager.
Smoking is prohibited in all areas of the Studio including the use of e-cigarettes or similar devices.
Clients are allowed to use the Studio’s property including towels, toiletries etc. which is provided as a courtesy to its Clients when attending sessions at the Studio. The removal of any Studio’s property from their premises may result in the termination of the Client’s Membership and legal action.
Clients are allowed to use mobile phones, but they should be put on silent during sessions.
No photos or videos are allowed to be taken of the Studio, staff or other Clients without their prior consent.

PERSONAL BELONGINGS

hawq will not accept liability for any damage or loss to a Client’s personal property brought into the Studio’s premises. hawq does not undertake that use of a locker will guarantee that no theft of or damage to your property will occur.
With the exception of any designated private lockers, lockers are available for use only while you are on a Studio’s premises. Use of a locker (other than any designated private lockers) while not on Studio premises is prohibited. If you leave your belongings overnight in a locker (other than in any designated private locker), hawq reserves the right to open the locker (by force if necessary) and remove your belongings.
Your belongings, so removed, will be available for collection from the relevant Studio’s Reception for a period of thirty (30) days, upon payment of the prevailing holding charge. If you do not collect your belongings within thirty (30) days, your belongings may be donated to charity.
If you rent a designated private locker (if available), and if the rental fees in respect of that locker remain unpaid for more than one (1) month after the date due for payment, hawq reserves the right to open the locker (by force if necessary) and remove your belongings. Your belongings, so removed, will be available for collection from the relevant Studio’s reception for a period of thirty (30) days upon payment by you of the unpaid fees along with the reasonable prevailing administration charge. If you do not collect your belongings within thirty (30) days, your belongings may be donated to charity. Where available, lockers and locker keys remain the property of a Studio and locker keys must not be taken from that Studio’s premises at any time.

USE OF OUR WEBSITE

By using the hawq Website www.hawqscore.com, which includes accessing, browsing or registering as a client you accept Terms and Conditions and agree to comply with them.
All content on the hawq Website is either owned or licensed to hawq and is provided to the user for their information and personal use only. It may not be used for commercial use by anybody using the Website.
All pages of our site are protected by copyright. No information found on our site may be modified, copied, distributed, transmitted, displayed, reproduced, published, licensed, used to create derivative works from, transferred or sold in any form.
This Website should only be accessed using a computer linked to a secure network.
We may update this Website from time to time. The content on the Website is valid at the date of publication. The Company will update this accordingly however cannot guarantee that content will always be accurate and in date. We do not guarantee that this Website, or any content on it, will be free from errors or omissions.
You must not intentionally misuse, disable or damage this Website in any way. This includes but is not limited to, introducing viruses, malicious code, unauthorized access to the site, network, software, or any other members accounts. By breaching this Condition, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately and you will indemnify us for any breach, which means that you will be responsible for any loss or damage we suffer as a result of you not complying with this Condition.
This Website may include links to third party websites from time to time. The user will be solely reliable for the use on any alternative site. hawq do not take responsibility for any damage or issues that may arise when using these sites.
It is our policy to virus check documents and files before they are posted on this Website, however we cannot guarantee the documents or files downloaded from this Website will be free from viruses.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

USERNAME AND PASSWORD

Certain areas of our Website ‘User Account’ are restricted to registered Clients and may only be accessed using your username and password. It is your responsibility to protect your login details. If you suspect that someone else knows your login details you must inform us as soon as possible.
We shall not be liable for losses you suffer as a result of unauthorised access to your User Account until such time as you have informed us of possible unauthorised use of your login details.
We reserve the right to disable your access to these restricted areas at any time if in our reasonable opinion you have failed to comply with these conditions.

DATA PROTECTION AND OTHER RELEVANT POLICIES

We are a data controller for the purposes of the data protection legislation, and we are therefore responsible for deciding how we hold and use personal information about you. We are also required under the data protection legislation to notify you of certain information, and this is set out in our privacy policy which can be accessed above.
Our cookie policy, which is detailed above, contains information on our use of cookies.

ENQUIRIES or COMPLAINTS

If you have any enquiries or complaints please email info@hawqscore.com